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COVID-19 for members

We're dedicated to supporting you during the ongoing pandemic.

We are pleased to confirm that we have extended access until 31 December 2022 to expanded cover for COVID-19 related hospital treatment across all levels of cover at no additional cost where these treatments are excluded.

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We are pleased to announce that access to selected services via telehealth will be available permanently in line with your level of Extras cover so that members can continue to keep on top of their health from the comfort and safety of their home.

For more information on telehealth and how to organise a telehealth appointment with your health care professional, read our telehealth factsheet, opens in a new tab. You can also view a telehealth Q&A video with Dr Mellissa Naidoo to learn more.

Q&A with Dr Naidoo, opens in a new tab

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What is a telehealth appointment? How does it work?

Frequently Asked Questions

To help you with questions you may have about your health cover and COVID-19, we’ve put together these frequently asked questions.

Australian Resident Members

Overseas Visitor members

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