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COVID-19 for members

We're dedicated to supporting you during the ongoing pandemic.

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We are pleased to confirm that we have extended access until 31 December 2022 to expanded cover for COVID-19 related hospital treatment across all levels of cover at no additional cost where these treatments are excluded.

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What is a telehealth appointment? How does it work?

We are pleased to announce that access to selected services via telehealth will be available permanently in line with your level of Extras cover so that members can continue to keep on top of their health from the comfort and safety of their home.

For more information on telehealth and how to organise a telehealth appointment with your health care professional, read our telehealth factsheet. You can also view a telehealth Q&A video with Dr Mellissa Naidoo to learn more.

Q&A with Dr Naidoo

What is a telehealth appointment? How does it work?


Frequently Asked Questions

To help you with questions you may have about your health cover and COVID-19, we’ve put together these frequently asked questions.


Australian Resident Members


Overseas Visitor members

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You can call the National Coronavirus Helpline on 1800 020 080 or access help from any of the following useful resources: