COVID-19 information for corporates
We're dedicated to supporting our members during the ongoing pandemic.
Your members' wellbeing is our priority
We appreciate how difficult the past couple of years have been for many Australians. Your members' wellbeing is our priority, that's why our focus continues to be on providing quality health cover to our members when they need it most.
COVID-19 support package
During the pandemic, we implemented several measures through our COVID-19 support package to ensure members could access essential health services. This included postponing the annual health insurance increase for six months.
Expanded cover for COVID-19 related treatment
We've extended access until 31 December 2022 to expanded cover for COVID-19 related hospital treatment across all levels of cover at no additional cost where these treatments are excluded.
Telehealth is here to stay
We're pleased to announce that access to selected services via telehealth will be available permanently to members in line with their level of Extras cover so that they can continue to keep on top of their health from the comfort and safety of their home. Learn more in our telehealth factsheet or watch one of our informative videos.
Frequently asked questions
Find the answers to our members' most frequently asked questions about COVID-19 and their health cover.
Staying active while at home
For corporate clients and partners we've developed some resources that encourage active health management. You may find these helpful to share with your employees during these uncertain and challenging times.
Reach out if you need help
You can call the National Coronavirus Helpline on 1800 020 080 or access help from any of the following useful resources: