Skip to content
Member login

COVID-19 information for corporates

We're dedicated to supporting our members during the ongoing pandemic.

A male couple look at their phone while holding their baby

Your members' wellbeing is our priority

We appreciate how difficult the past couple of years have been for many Australians. Your members' wellbeing is our priority, that's why our focus continues to be on providing quality health cover to our members when they need it most.

How we're supporting our members

COVID-19 support package

During the pandemic, we implemented several measures through our COVID-19 support package to ensure members could access essential health services. This included postponing the annual health insurance increase for six months.

Expanded cover for COVID-19 related treatment

We've extended access until 31 December 2022 to expanded cover for COVID-19 related hospital treatment across all levels of cover at no additional cost where these treatments are excluded.

COVID-19 support package

During the pandemic, we implemented several measures through our COVID-19 support package to ensure members could access essential health services. This included postponing the annual health insurance increase for six months.

Expanded cover for COVID-19 related treatment

We've extended access until 31 December 2022 to expanded cover for COVID-19 related hospital treatment across all levels of cover at no additional cost where these treatments are excluded.

A male doctor smiles while sitting at his desk

Telehealth is here to stay

We're pleased to announce that access to selected services via telehealth will be available permanently to members in line with their level of Extras cover so that they can continue to keep on top of their health from the comfort and safety of their home. Learn more in our telehealth factsheet or watch one of our informative videos.

Q&A with Dr Naidoo

Frequently asked questions

Find the answers to our members' most frequently asked questions about COVID-19 and their health cover.

Member FAQs

A woman does yoga in her living room while watching her laptop

Staying active while at home

For corporate clients and partners we've developed some resources that encourage active health management. You may find these helpful to share with your employees during these uncertain and challenging times.

A man speaks on the phone while typing on his laptop

Reach out if you need help

You can call the National Coronavirus Helpline on 1800 020 080 or access help from any of the following useful resources: