How to claim
Claiming is easy with three simple steps through the GU Health App or through Online Member Services.
Login to claim
Make a claim online in three easy steps
Follow these three simple steps to claim with the GU Health App or Online Member Services. Approved claims are paid within 2 business days.
Take a photo of your receipt
Upload to the GU Health App or Online Member Services
Confirm your details and hit submit
Take a photo of your receipt
Upload to the GU Health App or Online Member Services
Confirm your details and hit submit
Claiming made easy with the GU Health App

Claiming made easy with the GU Health App
Make a claim, keep track of your Extras, explore your Rewards and more with the GU Health App.
GU Health App
Claim through Online Member Services

Claim through Online Member Services
Submit your claim through Online Member Services for eligible extras with Flex-eClaim. Get feedback on the status of your claim and benefits are paid into your bank account within two business days of your claim being approved
.
Member login
Claim instantly with HICAPS

Claim instantly with HICAPS
If your Extras service provider has a HICAPS facility, you can swipe your GU Health Member Card to claim instantly and only pay the difference between your benefit amount and the full cost of the treatment.
If you have an Apple or Android smartphone, you can access your digital GU Health Member Card to save bringing your plastic card with you to your healthcare appointments. Find your digital member card in the latest GU Health App - just look for “My GU Health card”.