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How to claim

Claiming is easy with three simple steps through the GU Health App or through Online Member Services.

Login to claim

Make a claim online in three easy steps

Follow these three simple steps to claim with the GU Health App or Online Member Services. Approved claims are paid within 2 business days.

Take a photo of your receipt

Upload to the GU Health App or Online Member Services

Confirm your details and hit submit

Take a photo of your receipt

Upload to the GU Health App or Online Member Services

Confirm your details and hit submit

Image of GU Health App claiming screen

Make a claim, keep track of your Extras, explore your Rewards and more with the GU Health App.

GU Health App

A woman and two children using laptops at a kitchen table

Submit your claim through Online Member Services for eligible extras with Flex-eClaim. Get feedback on the status of your claim and benefits are paid into your bank account within two business days of your claim being approved .

Member login

A woman using tapping her card to pay with a HICAPS machine

If your Extras service provider has a HICAPS facility, you can swipe your GU Health Member Card to claim instantly and only pay the difference between your benefit amount and the full cost of the treatment.

If you have an Apple or Android smartphone, you can access your digital GU Health Member Card to save bringing your plastic card with you to your healthcare appointments. Find your digital member card in the latest GU Health App - just look for “My GU Health card”.

Frequently Asked Questions