GU Health First Choice physiotherapy

If you have GU Health Extras cover with physiotherapy, you can access our network of First Choice physiotherapists to get your No Gap initial consultation^ and agreed rates* for follow-up appointments. Log in to Online Member Services to check your annual limits for physiotherapy.

Agreed rates are also available for Hospital Only members.

You can see any recognised provider and make a claim, but by seeing a provider in our First Choice network, you could reduce the gap (also known as an ‘out of pocket expense’) left between the total cost of your treatment and what we pay.

We only pay for services from recognised providers. A recognised physiotherapy provider is someone who provides physiotherapy, works in private practice and has professional qualifications recognised by GU Health.

In most cases, no. Physiotherapy is only covered by Medicare if you're treating a chronic and complex musculoskeletal condition requiring specific treatment under Medicare’s Chronic Disease Management (CDM) scheme.

Extras cover helps with some of the cost for services that aren’t covered by Medicare.

An annual limit is the total amount you can claim back on Extras, such as physiotherapy. There’s an annual limit on how much we’ll pay for specific treatments and services. In some cases, there’s a limit on the number of times you can claim for Extras over a certain period of time (this is called a service limit).

A higher level of cover gives you higher limits to claim from. They’re calculated per person, per calendar year.

Depending on the level of health cover you choose, you’ll get between 55% to 100% of the cost back on Extras every time you claim, until you reach your annual or service limit.

Once you’ve reached your limits, you’re still able to see your First Choice network physio at our agreed rates*.

Physiotherapy (also known as physical therapy) can help relieve pain, regain movement and improve muscle strength using physical means such as massage, heat treatment and exercise.

Your initial face-to-face consultation for a new condition with a First Choice network physiotherapist will be charged with No Gap^. Follow-up consultations will be charged at the agreed rates* with the physio.

If it’s an existing condition you’ve already seen your First Choice network physio for, you’ll still benefit from our agreed rates and get between 50% to 100% back, depending on your level of Extras cover.

Most physiotherapy services for follow-up visits are covered per your product rules, such as telehealth, in-person consultations and group and class treatments.

The First Choice network is our community of specially selected health providers, who have promised they’ll deliver quality care and value for money by offering agreed rates for nib and GU Health members.

GU Health members have access to First Choice dental practitioners and physiotherapists, plus you can also enjoy great savings the next time you need a pair of glasses.

As a GU Health member you can choose to see the physio, dentist or optical provider of your choice, but by choosing a First Choice provider it means you could pay less.