You can scan your digital GU Health Member Card at any provider with a HICAPS card terminal, where you would normally swipe your plastic card.

The card is available for Apple and Android users. For Apple, you'll need a device with Apple Wallet, and the latest version of the GU Health App to access your member card. The latest version of the app is available for devices with iOS12 and above. For Android users, you'll need a device with Android 6.0 that supports NFC (you’ll need to make sure this is enabled), and the latest version of the GU Health App to access your card.

You can access your GU Health Member Card through the GU Health App by heading to "My GU Health Member Card". You'll need the latest version of the GU Health App, and for Apple users, a device with Apple Wallet, or for Android users and a device with Android 6.0 that supports NFC (you’ll need to make sure this is enabled).

If you make any changes to your personal details, such as changing your name, your card will update automatically with your new details. Make sure that you are connected to the internet, and that for Apple users, you have Automatic Updates enabled within Apple Wallet.

You'll see a confirmation when your card has been scanned. If your claim is successful, the amount we can pay will be automatically calculated and your claim instantly processed, so you'll only pay the difference. Tip: check your remaining benefits in the GU Health App before your appointment!

You can scan your card from your device at your healthcare appointments instead of your plastic card, so you don't technically need both, but for now, all new members will be sent a plastic card when they join.