We only collect personal information (including health
information) necessary to manage our relationship with
Examples of personal information we may collect include, but are not limited to:
- Personal identification and contact details
- Banking, payment and contribution details
- Medicare numbers
- Health and claims information (this may include clinical documentation if required to adequately assess any claims)
- Registration to wellbeing programs
- Records of service contacts, inclusive of voice recorded telephone conversations
We will only collect, maintain and use personal information
about you if it is necessary for us to adequately provide you
the products and services you have requested, provide you
with information about other products and services offered
by a member of the Australian Unity Group, or to meet
our obligations under applicable laws and standards (e.g. the Anti-Money
Laundering and Counter Terrorist Financing Act (2006) (AML Act), Payment Card Industry Data Security Standard (PCI-DSS)).
If you are admitted to hospital as a private patient you will be required to sign a National Patient Election form (hospital claim form) consenting to being treated as a private patient. This form further states that you are providing consent to the hospital to supply clinical documentation from your medical record to your health insurer, if we require this information to further assess a claim from the hospital for your episode of care.
We will at all times seek to ensure that the personal
information collected and held by us is protected from
misuse, loss, unauthorised access and disclosure. Additional
privacy measures are employed to protect sensitive
information (such as health information). You have the right
not to disclose your personal information to us. However,
this may limit our ability to provide you with the products and
services you have requested.
Where you provide us with unsolicited personal or sensitive information which we do not require to deliver products and services to you (for example on a phone call that is recorded), such information will be subject to our normal security arrangements for customer information. We will not store unsolicited personal or sensitive information that we do not require, unless it is impractical to delete it. Often it is impractical to delete such information, particularly where it forms part of correspondence, phone records or other interactions that we do need to retain.
Personal information records are held for a period considered
appropriate to provide you with the product/service you
require and consistent with applicable laws and the Privacy
Act. Should you cease to be a customer of GU Health,
any personal information which we hold about you will be
maintained for the relevant periods required by law