At GU Health, we make claiming easy. You can make a claim:
Claim on eligible extras online in three easy steps with Flex-eClaim. Get feedback on the status of your claim and benefits are paid into your bank account within two business days of your claim being approved.
To get started, just log in to or register for Online Member Services.To find out more and to make a claim now click here.
If your extras service provider has a HICAPS facility, you can swipe your GU Health Member Card to claim instantly and only pay the difference between your benefit amount and the full cost of the treatment
You can also claim for extras and medical services by email or post. Simply download and print a claim form, fill in the details and send it to us by:
GPO Box 2988,
Melbourne Vic 8060
If you have an excess on your cover you'll be required to pay this before you are admitted. Once you've paid your excess to the hospital, we'll pay your hospital benefits in accordance with your chosen level of cover.
The hospital will send the claim directly to GU Health for payment. Once this is paid, you will receive a statement from us. If you make the payment in full, we will send the benefit to you.
If your doctor doesn't participate in GU Health’s Access Gap Cover scheme, you'll need to complete the following steps when claiming your hospital medical expenses:
If your doctor participates in GU Health’s Access Gap Cover scheme, the bill can be sent directly to GU Health.
There are three ways to claim on extras:
Claim instantly and only pay the difference between your benefit amount and the full cost of the treatment with HICAPS.
Simply swipe your GU Health Member Card through a HICAPS terminal post treatment. This is subject to individual limits and HICAPS availability.
You'll need a letter from your doctor explaining why the treatment or aid is required. It will need to specify that the treatment or aid: