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Claiming made easy with the GU Health App

Make a claim, keep track of your Extras, explore your Rewards and more with the GU Health App.

Make a claim online in three easy steps


Simply register or log in to Online Member Services to use Flex-eClaim. This intuitive system gives feedback on the status of your claim and remembers the providers you’ve used before.

Our FastBack service deposits your benefits into your back account within two business days of your claim being approved.

Three easy steps

Simply upload a photo of your itemised account. Then fill in the details and submit.

Get started

Go to the Member Login box on the right, enter your Membership Number and Password or Register.

Claim instantly with HICAPS

Claim instantly and only pay the difference between your benefit amount and the full cost of the treatment with HICAPS.

Simply swipe your GU Health Member Card through a HICAPS terminal post treatment. This is subject to individual limits and HICAPS availability.

If you have an Apple or Android smartphone, you can access your digital GU Health Member Card to save bringing your plastic card with you to your healthcare appointments. Find your digital member card in the latest GU Health App - just look for “My GU Health card”.

Receive your benefit payments faster with FastBack

Provide your bank account details online to receive benefit payments directly into your bank account with FastBack. Register or log in to Online Member Services for this service.

Member Login


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