COVID-19 corporate update

In response to the COVID-19 pandemic, GU Health postponed the annual health insurance increase for six months for all of our corporate clients.

We did this to help you maintain health insurance for your employees during this difficult time. We also implemented a number of measures through our COVID-19 support package to ensure members were able to access essential health services throughout the pandemic.

With the six-month deferral coming to an end, our annual rate rise changes will apply from 1 October 2020.

For clients and members who renew outside of the 1 April period, the rate deferral will reflect the six-month postponement from renewal. This means the new rate will come into effect six months from the usual renewal date and we will communicate to those clients and members in a timely manner.

During the pandemic, we also implemented a number of measures through our COVID-19 support package to ensure your clients/employees were able to access essential health services throughout the pandemic.

From 1 October 2020, the element of the support package offering additional provisions for financial hardship assistance in the form of a 60-day premium waiver or a six-month suspension will end.

However, to help support members experiencing ongoing financial hardship as a result of the COVID-19 pandemic, we’ll be waiving the contribution increase for an additional six months for members receiving the Australian Government’s JobSeeker and JobKeeper assistance.

This waiver will be applied in the form of a one-off credit that covers the cost of six months’ worth of contribution increases (1 October 2020 to 1 April 2021) to provide our members with assistance now, when they need it most.

To apply, members must email their relevant JobSeeker or JobKeeper documentation to [email protected] along with their full name and membership number by 15 October 2020.

Ongoing support during the COVID-19 pandemic

We are also pleased to confirm that we will be extending the following support options as part of our COVID-19 member and community support package, until 31 March 2021:

  • access to a range of telehealth services, including physiotherapy, psychology, dietetics and more, in line with a member’s level of cover, so they can continue to keep on top of their health from the comfort and safety of their home.
  • expanded cover for COVID-19 related hospital treatment across all levels of cover at no additional cost where these treatments are excluded.

Members can also view a telehealth Q&A video with Dr Mellissa Naidoo along with an animated video that covers more information about telehealth appointments.

Find answers to our members’ most frequently asked questions.

For corporate clients and partners we’ve developed some resources that encourage active health management. You may find these helpful to share with your employees during these uncertain and challenging times.

You can also call the National Coronavirus Helpline on 1800 020 080.

You may find these trusted resources useful during this time. Click on these links: