News

Get the latest news from GU Health, updates on the corporate health insurance industry and understand the issues that affect our members.

Rewards available on the App

When you download the GU Health App you can save money via GU Health Rewards and enjoy the advantages of easy claiming.

Here are four terrific reasons to download the app today:

  1. Discounts from some of Australia’s biggest brands
  2. Easy photo claiming
  3. View your remaining extras benefits
  4. Check your cover details

The GU Health Rewards program allows you to access discounts or deals on:

Travel and accommodation: from ride share and hotels to flights and tours Fashion and retail: discounts at brand-name shops and online Food and dining: save at a range of cafes and restaurants Health and wellbeing: great deals on gym visits, yoga and active wear Save on the go: with the app, you’ll never miss an opportunity

Before you download the app

To download the app, your current email address needs to be linked with your membership.

If you already use GU Health’s Online Member Services, go online to check your email address.

If you don’t use Online Member Services, or you haven’t listed your email on your membership, call the GU Health Member Relations Team on 1800 249 966 between 8.30am and 5pm (AEST) Monday to Friday. A Member Relations Consultant will ensure that you are ready for the App.

Am I eligible for rewards?

To access and use GU Health Rewards, you must:

• be listed on an active GU Health membership • have the GU Health App on your mobile device.

The GU Health App is available on Google Play for Android devices and from the App Store for Apple devices. Simply search ‘GU Health’ and follow the prompts.

If you own an Apple device and you have already downloaded the app, accept the latest update and log in again to access the most recent version.

GU Health App available now

Download the GU Health App and access your cover at anytime, anywhere.

You don’t want to miss out on the advantages of the GU Health App because it makes claiming this easy:

  1. Take a photo of your receipt
  2. Select the relevant information
  3. Submit!

But wait, there’s more … you’ll also be able to check your remaining annual extras benefits and ensure you get value from your membership.

Do we have your current email address?

To download the App, your current email address needs to be linked with your membership. If you already use GU Health’s Online Member Services, go online to check your email address.

If you don’t use Online Member Services, or you haven’t listed your email on your membership, call the GU Health Member Relations Team on 1800 249 966 between 8.30am and 5pm (AEST) Monday to Friday. A Member Relations Consultant will ensure that you are ready for the App.

The GU Health App is available on Google Play for Android devices and from the App Store for Apple devices. Simply search ‘GU Health’ and follow the prompts.

Your 2018/2019 Tax Statement will be available by 15 July 2019

You can access your 2018/2019 annual Private Health Insurance Tax Statement from 15 July by visiting guhealth.com.au and logging into your Online Member Services area.

Go to the Member Login box on the right hand side of the home page, enter your Membership Number and Password or register for Online Member Services here.

We’ll also send GU Health members their tax statements via mail by Monday 15 July. Your tax statement contains important information about any Australian Government Rebate you’ve received on your private health insurance and details of your private health insurance membership from 1 July 2018 to 30 June 2019.

This information will be required for you to complete your 2018/2019 tax return. To find answers to some of the commonly asked questions about your tax statement please refer to our Member FAQs here.

Changes to how you will get your Tax Statement

This year, the Australian Government changed the way we may provide members with a Private Health Insurance Tax Statement. We are no longer required to automatically send this statement to you because this information is available when you select the pre-fill option if you complete your tax return online. Your tax agent can also access this information if a tax agent assists you with completing your tax return.

So please note that this is the last year that we’ll be mailing the statement. If your policy details have not been pre-filled on your tax return, please download your statement via Online Member Services.

We can also email your statement to you if we have your email details. Please go to Online Member Services and ensure we have your current email address.

2020 rate review

The Minister for Health has announced the approved 2020 rate increase for all registered Australian health funds, effective from 1 April 2020.

The rate review takes into account a range of factors such as the rising cost of healthcare services due to advances in medical technology as well as our ageing population.

In mid-March you’ll receive a letter from us providing you with your new contribution amount.

From 1 April, any contributions you make toward your membership will be calculated at the new rate, if your plan renews on this date. If you’ve paid your membership in advance of this date, the new rate will take effect from your next payment.

Please keep in mind that this increase in your contribution is different to the rate adjustment from the change to the Australian Government Rebate on Private Health Insurance, which will also take effect from 1 April 2020.

PHI reforms

The Federal Minister for Health released the details of a series of reforms to private health insurance in July 2018 that will be introduced from 1 April 2019. These reforms are designed to improve the affordability of private health insurance and make private health insurance easier for you to understand. To find out more, visit our PHI Reforms page.

GU Health’s Access Gap Cover has a new name

Access Gap is now called the GU Health Medical Gap Network. The aim of the scheme remains the same: to minimise your out-of-pocket expenses associated with hospital inpatient medical and surgical fees. If you have any questions please call your Member Relations Team on 1800 249 966 between 8.30am and 5pm (AEST) Monday to Friday, or email: [email protected]

We’re here to help

For assistance or for more information please contact our Member Relations Team by email: [email protected] or call 1800 249 966 between 8.30am to 5pm (AEST), Monday to Friday.