News

Get the latest news from GU Health, updates on the corporate health insurance industry and understand the issues that affect our members.

Annual contribution changes will apply from 1 October 2020

Like many Australian health funds, as a response to the COVID-19 pandemic we postponed the annual rate increase that was meant to begin on 1 April for six months.

We did this to help you maintain your cover during this difficult time. We also implemented additional measures to ensure that you were able to access essential health services throughout the pandemic.

Some of our COVID-19 support package initiatives will no longer be available beyond 1 October. This includes financial hardship supports such as the 60-day premium waiver and the ability to suspend your cover for six months.

However, we’re providing additional financial relief for policyholders or their partners who are receiving JobSeeker or JobKeeper assistance.

If you are receiving the Australian Government’s JobKeeper or JobSeeker assistance, you can apply for our one-off contribution credit by emailing your relevant JobKeeper or JobSeeker documentation to [email protected] along with your full name and membership number by 15 October 2020.

For more information on how to apply go here.

If your plan usually renews in April, you’ll receive a letter in September detailing your new contribution. If your plan renews in a different month, we’ll be in touch to advise you of your new contribution closer to the time.

If you have pre-paid your contributions in advance of 1 October, the new contribution rate will take effect from the date your next payment is due after 1 October 2020.

As a result of the pandemic, the Government has postponed its annual adjustment to the Australian Government Rebate on Private Health Insurance until 1 April 2021. However, the 2019 rebate is still applied to your contribution.

Why an increase now?

We have carefully considered the decision to proceed with this year’s contribution changes and we appreciate that this may be difficult for some, particularly in the current climate. The main reason for the increase is because the costs of healthcare continue to rise. Our responsibility is to ensure we can continue to pay claims on behalf of all our members when they require treatment or hospitalisation.

With healthcare treatment now returning to more normal levels of activity, contribution changes are required to ensure you can continue to use your health cover now and in the future.

Please refer to our Member FAQs for more information.

Your 2019/2020 Private Health Insurance Tax Statement will be available by 15 July 2020

From 2019, Private Health Insurers are no longer required to automatically send a Private Health Insurance Tax Statement to you each July. This information is now available automatically when you complete your tax return online and select the pre-fill option.

If you have a tax agent who assists you with completing your tax return, they can also access your tax information directly.

If you need a statement for the financial year 1 July 2019 to 30 June 2020, it will be available for download in your Online Member Services (OMS) no later than Wednesday 15 July 2020.

For members who are unable to access OMS, or require a tax statement to be mailed or emailed, please contact us. Please also allow up to 10 business days for it to be delivered to you if you choose to have it mailed. You can also access replacement statements for previous years using the same methods outlined above.

You can register for Online Member Services here.

To find answers to some of the commonly asked questions about your tax statement please refer to our Member FAQs here.

We’re here to help You can contact our Member Relations Team by email: [email protected] or call 1800 249 966 between 8.30am and 5pm (AEST), Monday to Friday.

Elective surgery and Telehealth services are now available

We have some positive news to share with our members. As result of Australia’s success in flattening the curve, the Australian Government has revised the suspension of non-elective surgery for some procedures.

GU Health has also announced that Telehealth consultations are now available to members for a number of services until 30 September 2020. Watch our telehealth Q&A video with Dr Mellissa Naidoo and an animated video that includes how you can claim for a telehealth appointment.

Changes to elective surgery

The Australian Government has revised the suspension of non-elective surgery to allow category 2 and some important category 3 procedures to recommence across the public and private hospital sectors. This includes procedures for joint replacements, cataract procedures, endoscopy and colonoscopy procedures.

We recommend that you contact the hospital where you’ll be having your surgery, your medical practitioner, specialist or surgeon for any questions relating to COVID-19 and upcoming procedures, including any questions about changing the date or cancellations.

Access to Telehealth consultations are now also available

GU Health members can now claim for Telehealth consultations for some services as COVID-19 is causing disruption around the globe, particularly in how people access and receive healthcare treatment as well as maintain their wellness.

We believe it’s important our members prioritise their health needs, even in the toughest of times, to help maintain their health and wellbeing.

The services currently available via Telehealth include:

  • Physiotherapy
  • Dietetics
  • Psychology
  • speech therapy
  • occupational therapy
  • exercise physiology
  • Podiatry.

You’ll be able to claim for a telehealth consultation as long as you’re already covered for the service. You can check which services you’re covered for by logging in online or via the GU Health app.

Access to these services will be in place until 30 September 2020, but we’ll be reviewing the pandemic situation to determine if this date should be extended.

For more information on telehealth and how to organise a telehealth appointment with your health care professional, go to our Telehealth Fact Sheet.

More information

For more information on the Australian management of the outbreak, travel restrictions and advice, contact the National Coronavirus Health Line on 1800 020 080 or click here.

GU Health’s COVID-19 support package and postponement of the 1 April rate increase

GU Health (as part of nib health funds) has devised a member and community support package in response to the COVID-19 pandemic, with Managing Director of nib Group, Mark Fitzgibbon, highlighting the critical role health insurers have in helping Australians through this challenging period.

“As well as offering reassurance to our members regarding their health, we understand that many are confronted with the uncertainty and threat or reality of unemployment. That’s why we are doing as much as we can to help them maintain their cover and more broadly, stay safe and healthy.”

Beyond supporting our members, the nib Group is committed to having a role in addressing COVID-19, looking to new initiatives and investments that could assist in containment and public health.

We’ve announced a range of member and community support initiatives to help you, our members and clients through this difficult and uncertain time, including:

  • Postponing this year’s premium increase for at least six months to make sure you can maintain your access to essential health services throughout the COVID-19 pandemic. You don’t have to do anything; this will automatically be applied to your membership.
  • Expanding coverage for COVID-19 related treatment across all levels of Hospital cover at no additional cost – you'll just need to have served the required waiting period before needing treatment.
  • Extending our financial hardship options for eligible members impacted by COVID-19.

You can find out more and continue to check updates to our FAQs by visiting the COVID-19 member page or contact us for more information.

For the community

  • A $1 million donation from nib foundation and nib to support charitable initiatives assisting the community during the pandemic.
  • Exploring a range of clinical and community health initiatives to assist in the identification and treatment of those vulnerable or at risk to COVID-19.
  • Offering up to two weeks paid special discretionary leave for all nib Group employees (permanent, fixed-term or casual) who are impacted by COVID-19.

If you are a GU Health Corporate Client, you can find more information here.

How we’re preparing for COVID-19

On Thursday 12 March 2020, the World Health Organisation declared COVID-19 a pandemic.

As the number of cases of novel coronavirus (COVID-19) increases, our focus remains on doing what we can to keep our members, employees, clients and the community healthy and safe.

We’re closely monitoring the situation and assessing advice from relevant health organisations and have established internal working groups that include our Chief Medical Officer to monitor and respond to changes in the current environment.

More information

You can keep up-to-date with accurate and trusted information from the World Health Organisation (WHO).

For details on the Australian Government’s National Health Plan concerning COVID-19, please see the Australian Government’s website.

We have also provided more information here:

  • GU Health members will find a comprehensive FAQ document here.
  • GU Health clients can access our resources that encourage active health management. You may find these helpful to share with your employees during these uncertain and challenging times. Click here.

Rewards available on the App

When you download the GU Health App you can save money via GU Health Rewards and enjoy the advantages of easy claiming.

Here are four terrific reasons to download the app today:

  1. Discounts from some of Australia’s biggest brands
  2. Easy photo claiming
  3. View your remaining extras benefits
  4. Check your cover details

The GU Health Rewards program allows you to access discounts or deals on:

Travel and accommodation: from ride share and hotels to flights and tours Fashion and retail: discounts at brand-name shops and online Food and dining: save at a range of cafes and restaurants Health and wellbeing: great deals on gym visits, yoga and active wear Save on the go: with the app, you’ll never miss an opportunity

Before you download the app

To download the app, your current email address needs to be linked with your membership.

If you already use GU Health’s Online Member Services, go online to check your email address.

If you don’t use Online Member Services, or you haven’t listed your email on your membership, call the GU Health Member Relations Team on 1800 249 966 between 8.30am and 5pm (AEST) Monday to Friday. A Member Relations Consultant will ensure that you are ready for the App.

Am I eligible for rewards?

To access and use GU Health Rewards, you must:

• be listed on an active GU Health membership • have the GU Health App on your mobile device.

The GU Health App is available on Google Play for Android devices and from the App Store for Apple devices. Simply search ‘GU Health’ and follow the prompts.

If you own an Apple device and you have already downloaded the app, accept the latest update and log in again to access the most recent version.

We’re merging with nib health funds – 1 January 2020

Following approval from the Australian Prudential Regulation Authority, we have merged the health funds of Grand United Corporate Health Limited (GU Health) and nib health funds limited (nib).

The merge became effective on 1 January 2020.

Rest assured, it’s business as usual. It simply means that nib health funds limited is now the registered health insurer for your policy.

The GU Health name and brand will continue, as will our commitment to bringing our members outstanding corporate health cover and member services.

Importantly, your membership will continue as normal and there will be no changes to your cover, contributions or benefits, including the way you claim.

We’ll be sending you written notification of the fund merge in the coming weeks. In the meantime, if you have any questions please email [email protected] or contact us on FreeCall 1800 249 966 between 8.30am and 5pm (AEST) Monday to Friday.

GU Health App available now

Download the GU Health App and access your cover at anytime, anywhere.

You don’t want to miss out on the advantages of the GU Health App because it makes claiming this easy:

  1. Take a photo of your receipt
  2. Select the relevant information
  3. Submit!

But wait, there’s more … you’ll also be able to check your remaining annual extras benefits and ensure you get value from your membership.

Do we have your current email address?

To download the App, your current email address needs to be linked with your membership. If you already use GU Health’s Online Member Services, go online to check your email address.

If you don’t use Online Member Services, or you haven’t listed your email on your membership, call the GU Health Member Relations Team on 1800 249 966 between 8.30am and 5pm (AEST) Monday to Friday. A Member Relations Consultant will ensure that you are ready for the App.

The GU Health App is available on Google Play for Android devices and from the App Store for Apple devices. Simply search ‘GU Health’ and follow the prompts.

Your 2018/2019 Tax Statement will be available by 15 July 2019

You can access your 2018/2019 annual Private Health Insurance Tax Statement from 15 July by visiting guhealth.com.au and logging into your Online Member Services area.

Go to the Member Login box on the right hand side of the home page, enter your Membership Number and Password or register for Online Member Services here.

We’ll also send GU Health members their tax statements via mail by Monday 15 July. Your tax statement contains important information about any Australian Government Rebate you’ve received on your private health insurance and details of your private health insurance membership from 1 July 2018 to 30 June 2019.

This information will be required for you to complete your 2018/2019 tax return. To find answers to some of the commonly asked questions about your tax statement please refer to our Member FAQs here.

Changes to how you will get your Tax Statement

This year, the Australian Government changed the way we may provide members with a Private Health Insurance Tax Statement. We are no longer required to automatically send this statement to you because this information is available when you select the pre-fill option if you complete your tax return online. Your tax agent can also access this information if a tax agent assists you with completing your tax return.

So please note that this is the last year that we’ll be mailing the statement. If your policy details have not been pre-filled on your tax return, please download your statement via Online Member Services.

We can also email your statement to you if we have your email details. Please go to Online Member Services and ensure we have your current email address.

PHI reforms

The Federal Minister for Health released the details of a series of reforms to private health insurance in July 2018 that will be introduced from 1 April 2019. These reforms are designed to improve the affordability of private health insurance and make private health insurance easier for you to understand. To find out more, visit our PHI Reforms page.

GU Health’s Access Gap Cover has a new name

Access Gap is now called the GU Health Medical Gap Network. The aim of the scheme remains the same: to minimise your out-of-pocket expenses associated with hospital inpatient medical and surgical fees. If you have any questions please call your Member Relations Team on 1800 249 966 between 8.30am and 5pm (AEST) Monday to Friday, or email: [email protected]

We’re here to help

For assistance or for more information please contact our Member Relations Team by email: [email protected] or call 1800 249 966 between 8.30am to 5pm (AEST), Monday to Friday.